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Case Studies and Testimonials

Protel is passionate about results for our Customers. Getting the right advice and the most cost effective solution, is only a phone call away. Results are guaranteed!

The cost savings are usually made up of two components. Firstly, being able to source better rates across the whole account and secondly Protel find that, more often than not, we uncover services that are not being used or incorrectly charged. Then the ongoing management is critical to maintain the benefits.

Protel Case Studies

Business - Industrial and Commercial Auctions

Protel was referred to this client and conducted an audit of their Telstra – Fixed Line, Mobile and Data services.

  • Fixed Line - The audit identified savings in Call Rates and Line Rental costs of over 23%. During the audit we also reviewed the initial Telstra sales offer and contract signed two years earlier and found a discrepancy in the rates Contract compared to what had been charged on the Telstra bill for the past two years, related to every National and Fixed to mobile call. The client provided us with authorisation to discuss this directly with Telstra. The result was a credit on the account of $880.
  • Mobiles – The mobiles were with Telstra and the client wished to remain on the Telstra network. The audit identified that the Telstra mobile plans were not in line with each users call profile. There were also several services not being used. Unused services were cancelled and the Telstra plans changed to better suit each user. The client remains on the Telstra network and reduced costs by over 26%.
  • Data – This was on a Telstra plan (100Mb/40Mb) and is now on a 250Mb/100Mb plan for roughly the same cost.

Business – Financial Services

Protel was referred to this client and conducted an audit of their Fixed Line and Data services. Mobile are individually managed and not on a business account.
  • Fixed Line - The client was keen to look at a new phone system to replace their 10 year old Samsung system. The client had just moved much of their office Server needs to a ‘Cloud’ based service. The client was having issues with the Cloud service due to speed of the internet
  • Mobiles – The audit identified that the company that recommended and installed the Cloud services, should have also recommended upgrading the client’s internet connection. To our surprise (at the same time of the audit) the Cloud provider then proposed a new Fibre service for over $600 per month. Protel sourced and installed a Fibre service for below $350. We also replaced the Samsung with a new IP Hosted Office Phone solution that eliminated the need for traditional Line Rental costs. The net impact for the client is;
  • The Cloud services issue is resolved by the new Ethernet Data service
  • The client has a new office IP phone system with far more features and helped save the business during COVID, due to staff needing to work from home as if they were in the office.
  • All the above was achieved with no increase in cost due to the savings in Line Rental and call rates, which offset the cost of the new office phones and data service
Protel now manages all these services for this client on a monthly Protel account.

Business - Multisite Motor Car Dealer

Protel was referred to this client who has over 7 sites. The client was spending several $100,000 per annum on Fixed Line, Mobile and Data services.
  • Mobiles - are with Telstra and the client wishes to remain on the Telstra network. The mobile costs were in the range of $5,300 per month. The audit identifies Telstra mobile costs could be reduced to below $2,000 per month.
  • Fixed Lines – services were with Telstra on a TIPT office phone solution costing around $13,000 per month. The audit identified that this cost could be reduced to around $8,000 per month. There were also a large number of phone lines spread across all the sites, of which many appeared to not be needed. A detailed audit was completed on all these lines, resulting in over 20% of the monthly Line Rental cost being removed.
  • Data – The client was paying over $2,000 for a Telstra 2M data service and this has been replaced by a 20M service, resulting in a savings of over 60%. The audit also identified another 2M Data services that was not even being used, which has now been cancelled.

What Protel Clients Say​

The team at Protel have been assisting and advising to my business for over 10 years, both as a client and also a strategic partner to support my businesses consulting services. Due to Protel’s independent advice, consistent outstanding results and broad industry experience with the major Australian network providers (including Telstra and Optus), the results Protel achieves set them apart as clearly an industry leader. Protel understand all the options in the market and present a range of solutions for a client to make a clear and informed decision to best match their business situation and needs. If any business is serious about reducing costs and improving the level of services in relation to their communication needs, there is no need to look any further than Protel. Protel has consistently achieved savings for our clients of between 15% and over 30% and often without the need to change network providers. Fixed line, mobile, data, NBN, office phone hardware, VoIP and VPN’s are all covered by Protel.
I suggest to any business that they request Protel conducts an audit of their current billed communication costs and services. No downside, no cost and your business will benefit!
Mike Flynn, Managing DirectorQuantico Australia

Since 2010, the team at Protel has managed and consulted to our business in the area of communications. Their account manager also provides ongoing audits and recommendations to ensure costs and services are best managed over time. Through ongoing recommendations, the costs have reduced significantly compared to earlier bills. Essentially, this support has taken the hassle out of us trying to understand a constantly changing communications market and get the best for our business.
Overall customer service is responsive and a direct line to a customer service team means that the person who answers your call… manages the request, whatever it may be! A nice change from the department shuffling and lack of professionalism we used to experience years ago.
For any business looking at reducing cost and maximising the performance of their communication requirements with a hassle-free, professional service through the best tier 1 networks in Australia, I recommend having Protel review your current costs and services.

Craig Dickson, DirectorVeneziano Coffee Roaster Pty Ltd

Following the appointment of the team at Protel as my business’s Telecommunications consultant in 2011, as expected we obtained considerable savings on our phone costs. However, what was not expected was the care, attention to detail and consistent communication that came from not only the executive team but from the very skilled service team. We have also tested their support and communication abilities with an office move. Without requesting a review, we were recently provided with recommendations to further reduce costs related to our fixed line services and call costs. I have no hesitation in recommending their dedicated service and support to any business.

Andrew Burton, CEOInsurance Solutions Corporation Pty Ltd
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Protel specialises in all areas of a businesses communication services, supported by some of the lowest costs in Australia and backed by the highest level of support services. Put us to the test, as it’s always good to get a second opinion! We can provide flexible options for fixed lines, data, mobile, IP phones, office phones, cloud-based services, fully managed services, telecommunication audits and much more.

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